Privacy Policy
This Privacy Policy explains how Nuvo Innovations collects, uses, stores, and protects information when tenants and users access NuvoTime.
Website privacy choices
Optional analytics and referrals
Google Analytics and NuvoTime blog/help view statistics (stored in Supabase) run only after analytics consent on public website pages. Referral cookies, campaign measurement and account attribution require a separate referral choice. Optional categories start off; advertising consent remains denied. Use Cookie settings in the public footer to withdraw or change consent. Choices expire after 180 days. See Cookies & browser storage at /legal/cookies for identifiers, purposes and durations.
Withdrawal and existing records
Withdrawal stops future optional tracking and removes accessible category cookies; it does not erase information already collected. Browser expiry is separate from provider and database retention. Contact hello@nuvotime.com for access, retention, correction or deletion requests. Workplace records and requested payments are separate from these website choices.
International processing
Google, Supabase and other providers used for requested services may process information outside your country, including in the United States, where information may be subject to lawful access by authorities. Cookie permission alone does not authorize international transfers. Hosting regions, processor agreements and applicable transfer mechanisms must be assessed separately; this policy does not claim that a particular certification or contractual safeguard has been verified. Contact hello@nuvotime.com for information applicable to your service.
1. Information We Collect
Account and Contact Data
We collect information needed to create and manage accounts, such as name, email address, phone number, login identifiers, business name, billing details, and support communications.
Workforce and Operations Data
Tenants and their users may enter employee records, roles, locations, schedules, availability, time entries, open shifts, requests, tasks, forms, reports, equipment records, maintenance logs, payroll settings, pay estimates, and related approvals.
Uploaded Images and Files
NuvoTime may store images, photos, documents, and other files uploaded by tenants or their authorized users through tasks, forms, reports, equipment records, or similar features.
Email and Communication Data
When a tenant enables email features, NuvoTime may process sender and recipient names and addresses, subject lines, message content, signatures, attachments, headers, delivery and engagement events, provider identifiers, routing information, support status, assignments, and related audit records. Tenants may also connect domains, approved sender profiles, and encrypted provider credentials.
Device, Kiosk, and Location Data
We may collect device, browser, IP address, diagnostic, audit, kiosk, and usage data. If a tenant enables GPS or location capture, NuvoTime may collect approximate or precise location records for check-ins, check-outs, tasks, reports, or location setup.
2. How We Use Information
Operate NuvoTime
We use information to provide scheduling, kiosk, time tracking, task, reporting, equipment, workplace messaging, email sending and receiving, payroll estimate, request, notification, storage, support, security, and administration features.
Security and Reliability
We use logs, audit records, device information, and account activity to protect NuvoTime, investigate errors, prevent abuse, detect unauthorized access, and maintain service reliability.
Product Support and Improvement
We may use aggregated, de-identified, or diagnostic information to troubleshoot, improve performance, develop features, and understand how NuvoTime is used. We do not sell personal information.
3. Tenant Control, Consent, and Uploaded Content
Tenant as Data Controller
For employee and operational records entered by a tenant, the tenant usually decides what information is collected, why it is collected, how long it is retained, and who can access it. Nuvo Innovations processes that information to provide NuvoTime.
Employee Notices and Consents
Tenants are responsible for giving legally required privacy notices and obtaining any consents needed for employee information, photos, GPS records, payroll data, reports, and other workplace records they collect or upload through NuvoTime.
Uploaded Images
Nuvo Innovations does not determine whether a tenant-uploaded image is appropriate, lawful, necessary, or consented to. Tenants are responsible for the images and files their users upload and for handling employee, customer, visitor, or third-party privacy rights related to those uploads.
4. Email Processing and Tenant Responsibilities
Resend Processing
NuvoTime uses Resend, operated by Plus Five Five, Inc., to process certain outgoing and incoming emails. Information needed to provide the feature, including sender and recipient addresses, message content, attachments, headers, and delivery metadata, may be transmitted to and processed by Resend and its subprocessors under their applicable terms, privacy policy, and data processing commitments.
Tenant-Connected Email
An organization that connects its own Resend account controls its verified domains, approved senders, recipients, user permissions, and business purpose for communications. Nuvo Innovations stores connected provider credentials encrypted and server-side and uses them only as needed to provide, secure, troubleshoot, and audit the organization's enabled email features.
Tenant Notices and Recipient Rights
Tenants are responsible for providing required privacy notices, obtaining necessary consent, maintaining lawful contact lists, honoring applicable unsubscribe or communication requests, and responding to the privacy rights of employees, customers, contacts, and other recipients whose information they process through NuvoTime.
International and Third-Party Processing
Email information may be processed in countries where Nuvo Innovations, Resend, or their service providers operate. Privacy protections and government-access rules may differ from those in the tenant's or recipient's location. Tenants are responsible for determining whether their use of connected email is appropriate for the information and jurisdictions involved.
5. Retention and Deletion
Business Data Retention
Business records are retained while the tenant account is active or as needed to provide the service, meet legal obligations, resolve disputes, prevent abuse, or maintain backups and audit logs.
Image Retention and Removal
Tenants may delete records or remove images where NuvoTime provides those controls. Deleted images may be removed from active storage, while limited copies can remain temporarily in backups, logs, or caches where required for security, recovery, or legal reasons.
Account Closure
After an account is closed, Nuvo Innovations may delete or de-identify business data according to its retention practices, unless a longer period is required or permitted by law.
Email and Attachment Retention
Email messages, delivery events, attachments, and audit records may be retained according to organization settings, plan limits, security and abuse-prevention needs, backup cycles, and legal requirements. Deleting a record in NuvoTime may not immediately remove copies already retained by an independent email provider, recipient system, backup, or other party.
7. Your Rights and Contact
Access, Correction, and Deletion
Depending on your location and relationship to a tenant, you may have rights to access, correct, export, or delete personal information. Employees should often contact their employer first because the tenant controls many workplace records in NuvoTime.
Contact
For privacy questions or requests directed to Nuvo Innovations, contact hello@nuvotime.com. We may need to verify your identity and may direct employee requests to the tenant that controls the business data.
This document was last updated on September 25, 2026. Questions? Contact us at hello@nuvotime.com