Help Centre

NuvoTime gives each business one place to run its team. You can plan shifts, track project time, assign tasks, collect reports, manage requests, and keep work records together.

NuvoTime is useful for restaurants, cafes, retail stores, hospitality teams, cleaning teams, field service teams, property service teams, professional service teams, and other small teams that need simple daily coordination.

Yes. Some teams mainly use schedules and clock-ins. Some teams mainly track customer projects and jobs. Some teams need both. NuvoTime can support all three ways of working.

Start with your business, locations, roles, and team members. Then choose the features you need, such as schedules, kiosk, tasks, reports, equipment, projects, timesheets, or Gross Pay.

Yes. Sample data helps you try the app quickly. You can keep it, rename it, remove it, or replace it with your real team, schedules, tasks, forms, equipment, and project records.

Managers can create shifts by team member, role, location, date, start time, end time, and break time. When the schedule is ready, managers can publish it so the team sees the latest plan.

Open shifts are shifts that need people but are not assigned to one person yet. Managers can set how many people are needed and choose whether claims are automatic or need manager approval.

Yes. Team members can request time off, ask to swap shifts, and see request decisions from their own login or kiosk personal view when those features are enabled.

Yes, if the business allows it. The team member chooses the location and role, adds an optional reason, and the manager reviews it later.

Shift Rules are reminders and settings for schedules and time tracking. They can help with overtime warnings, break guidance, early clock-in limits, unscheduled clock-in rules, and holiday reminders. Each business can adjust its own rules.

Yes. Managers can add holidays by location or all locations. NuvoTime can show warnings when a shift lands on a holiday, a closed day, or a day that may need extra staffing.

You can create customers, projects, and jobs. Team members can start a time log, choose the project and job, add notes, pause if needed, stop the timer, and submit the time for review.

A project time log records when work started, when it ended, breaks or pauses, notes, the team member, the customer, the project, the job, and whether the time is billable.

Yes. A job can require a start photo, an end photo, both, or no photos. Photos can come from a live camera, an uploaded image, or screen capture on supported desktop browsers.

Yes. Managers can approve, reject, or adjust submitted time logs. They can also change billable status, billable time, charge rate, pay treatment, and manager notes.

Yes. Approved billable time can be used to prepare simple customer invoices. Managers can review and edit invoice line items before sending or saving the invoice.

Yes, if the manager chooses that treatment. A time log can be used only for tracking, used for allocation, or added as paid hours in Gross Pay.

Kiosk Mode is for a shared tablet, phone, or computer at a workplace. Team members can use a PIN to open their personal view without needing their own email login.

The global view can show today's schedule, open shifts, available tasks, announcements, and team names or nicknames based on kiosk settings.

They can see their own shift, clock in or out, claim open shifts, complete tasks, submit requests, and view recent request decisions depending on the settings.

Yes. Team members with a login can use NuvoTime from any browser. They can also save it to their phone home screen like an app.

NuvoTime is installable as a PWA, so team members can save it to a phone, tablet, or computer like an app. Attendance actions can continue during temporary internet loss, then sync automatically when the connection returns. Attendance actions means clock in, clock out, start break, and end break. Other actions, such as tasks, reports, forms, photos, time-off requests, shift swaps, and settings, need internet.

Yes. Each kiosk can have its own theme color so teams can tell which tablet or location they are using.

Forms are reusable checklists or reports. They can include checkboxes, yes/no questions, text, numbers, temperatures, dropdowns, photos, equipment links, optional GPS, and optional time tracking.

A task is assigned work that needs to be done. A report is something a team member submits on their own, such as an incident, issue, waste note, sales lead, customer complaint, or shift handoff.

Yes. A form can be used for handoff notes so the closing team can leave clear information for the opening team or the next group working.

A form image field can allow live photos, uploaded images, screen capture on supported desktop browsers, or a mix of those options. Live photos can prefer the back camera, front camera, or ask the device each time.

Yes. A form field can link to a piece of equipment. This helps the team report issues, note maintenance needs, and keep follow-up connected to the right asset.

Equipment QR codes help staff open the right equipment record quickly. This is useful for maintenance checks, issue reports, and tracking equipment by location.

Yes. A form used for reporting can include an optional incentive, such as points or money, per report or per hour. Managers can review and approve incentives before they affect pay summaries.

Managers can review time-off requests, shift swaps, open shift claims, unscheduled clock-ins, long clock entries, project time logs, reports, maintenance follow-up, and payroll estimate drafts.

Dashboards and reports help show open shifts with no claims, pending requests, task progress, submitted reports, long clock entries, timesheets waiting for review, and equipment follow-up.

Yes. Managers can add or adjust time entries and leave a reason. NuvoTime keeps track of whether a record came from a team member or was adjusted by a manager.

Yes. Team members can see recent decisions in their own account and kiosk personal view, so they are not left guessing.

Yes. Managers can send announcements to everyone, a location, or specific team members. Announcements can ask for a read confirmation, short reply, yes/no answer, or simple poll response.

When enabled, team members can see helpful personal information such as leave balances, banked overtime, and manager-reviewed pay summaries.

Leave Policies describe how time away from work is handled, such as vacation, sick leave, unpaid leave, or a custom leave type. Managers can set policies based on how their business works.

Banked overtime lets approved overtime become saved paid time off instead of being paid right away, if the business allows it. Team members can request to use available banked overtime later.

No. NuvoTime reviews gross earnings and prepares payroll-ready exports. It does not calculate take-home pay, remit money, file taxes, or replace a payroll provider.

Gross Pay can include regular hours, approved overtime, vacation pay, tips, report incentives, project time, premiums, and other earnings. Export the result to NuvoWage or your payroll provider for deductions and take-home pay.

Yes. Check hours, overtime decisions, vacation pay, premiums, and manual earnings before exporting. Work rules can vary by location and team member.

NuvoTime pricing is based on active team members. Inactive team members do not count toward the active team limit, but their history can stay saved.

The Free plan lets a small business start using NuvoTime without a credit card. It is meant for trying the app with a very small team.

The landing page currently shows plans that include shift and project workflows. Your exact plan details may depend on the plan active in your account.

Gross Pay is an optional add-on. It helps managers review earnings and prepare an export for NuvoWage or another payroll provider. It does not calculate take-home pay or file taxes.

Yes. You can mark a team member inactive so they no longer count as active, while keeping their past schedule, time, task, and report history.

The business using NuvoTime is responsible for the photos, files, notes, and reports uploaded by its users. Businesses should explain their own workplace rules and privacy expectations to their team.

No. GPS is optional and can be turned on for specific workflows, such as clocking, reports, tasks, or project time logs. Businesses should tell team members when GPS is being used.

Yes. Images can be removed while keeping the written task or report data. This helps businesses keep records without storing images forever.

No. Team member access is focused on their own shifts, clocking, requests, tasks, reports, announcements, and personal summaries. Managers and admins have broader access.

Use the Forgot password link on the sign-in page. Enter the same email address used for your NuvoTime login or invitation.

Use the contact form on this page or email hello@nuvoshift.com. Include your business name, your role, what you were trying to do, and any error message you saw.